Refund policy

Return & Refund Policy

At Next Adventure Books & Brews, every order is thoughtfully curated and carefully packed. As a small independent bookstore, we strive to provide detailed product descriptions and high-quality products so you can shop with confidence.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at hello@nextadventurebooks.com with the subject line:

Damaged/Defective/Incorrect Items – Order #12345

Please include:

  • Your order number

  • The name used on the order

  • A brief description of the issue

  • Any relevant tracking information or screenshots, if available

  • Clear photographs of:

    • the damaged or defective product

    • the shipping box

    • the shipping label

    • any damaged packaging

Once reviewed, we will gladly replace the item, issue store credit, or provide a refund when appropriate.

Return Eligibility

Because books, curated gift experiences, and specialty merchandise can no longer be sold as new once opened or handled, we generally do not accept returns for buyer's remorse, change of mind, or personal preference.

Returns are accepted only if:

  • the item arrived damaged or defective;

  • the wrong item was shipped; or

  • the return has been approved by us in advance.

Unauthorized returns will not be accepted.

If a return is approved, the item must be shipped back within 7 calendar days of approval using the instructions we provide.

Blind Date with a Book

Each Blind Date is intentionally curated as a surprise reading experience.

Because the surprise is part of the product itself, Blind Date with a Book purchases are non-returnable and non-refundable once delivered, unless the item arrives damaged or we shipped the wrong order.

To help personalize your experience, we provide an opportunity during checkout for you to tell us:

  • books you already own,

  • authors you prefer not to receive,

  • books you do not want,

  • genres you wish to avoid.

While we carefully review these preferences, we cannot guarantee that every title will be unfamiliar to every reader.

Subscription Boxes

Subscription boxes are individually curated and assembled specifically for each shipment.

For this reason, subscription box purchases are non-returnable and non-refundable after shipment unless:

  • the box arrives damaged,

  • an item is defective, or

  • we made an error in fulfilling your order.

If there is a problem with your subscription box, please contact us within 48 hours of delivery so we can make it right.

Food & Beverage Items

For health and safety reasons, coffee, tea, cocoa, and any other consumable products cannot be returned or exchanged unless they arrive damaged or were shipped incorrectly.

Candles & Personal Use Items

Candles, bookmarks, reading accessories, and other personal-use items must be unused and in their original packaging if a return is approved due to a fulfillment error.

Sale Items & Gift Cards

All sale items, clearance merchandise, digital products, and gift cards are final sale and cannot be returned or refunded.

Exchanges

We do not offer direct exchanges.

If an exchange is approved due to an error or damage, we will provide instructions after reviewing your request.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund.

Shipping charges are non-refundable except when the return is the result of our error or a damaged shipment.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional consumer rights, including the right to cancel certain purchases within 14 days, except where exemptions under applicable law apply (including personalized or certain sealed goods). If applicable, we will honor all rights required under local law.

Questions

If you have any questions about this policy, please contact us at:

hello@nextadventurebooks.com